Client Testimonials

Assessing Official Comments

(November 2022)

QUALITY: DMC continued to provide exceptional support to the customers mission during an extension of service period.  DMC responded immediately to service requests, large or small, and took aggressive actions to ensure the government received the historical high quality of product. DMC staff is highly responsive to any request and highly transparent communication with the customer ensured the delivery of a quality product.  During the rotation, DMC continued to improve the quality of the long term housing units and closely coordinated with the government rotations to ensure resets and unit overhauls synchronized with incoming residents arrival times.

SCHEDULE: DMC always met the scheduled requirements of the customer, and showed great flexibility is arranging short term lodging accommodations during the extension of service to support the governments rotational mission.  Management anticipated customer requirements, smoothly transitioned customers in and out of short-term and long-term lodging units for multiple rotations.  Management also presented the customer with options to ensure short-term lodging location accommodated the precise needs of individual rotating units.

MANAGEMENT: Throughout the course of this contract DMC maintained a high-bar of service and quality, and in this extension of service DMC continued to meet and exceed expectations.  The government can implicitly rely on the streamlined performance of this contract due to the excellent communication and partnership DMC provides. DMCs understanding and initiative in support of the governments mission allows the customer to apply full attention to a critical homeland defense mission, fully confident that DMC will provide a high-quality product and responsive service.

ADDITIONAL/OTHER: Throughout the extension of service period, DMC continued to be a valuable mission partner, faithfully providing Soldiers and exceptional quality of service. Whether it was transitioning to short term lodging or settling into long term lodging, DMC provided customer-focused service that enabled a vital homeland mission to the United States Army.  The DMC team applied their decades of experience and expertise to the governments needs, validating the governments trust that DMC would provide a high-quality product and responsive service.

RECOMMENDATION: 

Given what I know today about the contractor’s ability to perform in accordance with this contract or order’s most significant requirements, I would recommend them for similar requirements in the future.

Assessing Official Comments: 

(May 2022)

Contract Effort Description: 

The Coast Guard has 139 families living in the homes affected by the water contamination. As a result of the nature of the contaminated water in the Navy housing such volatile requirements where extremely time critical, and if not addressed immediately, could have cause serious harmful personal health and financial harm. All DoD components where effected, a total of 7000 families. With that data in mind hotel rooms on the Island of Oahu were scarce. DMC, within 24 hrs. secured 150 rooms with amenities for the Coast Guard.

QUALITY: DMC provided exceptional quality of work. Mr. David Chertcoff provided 24-hour customer support to the families and the contracting team from 12/10/21 to 4/10/22. Having an established relationship with the hotel managers on the Island of Oahu Mr. David Chertcoff was able to secure 150 rooms for the USCG below the Per Diem cost saving the CG over 1mil.

SCHEDULE: During the period of 12/10/21 through 4/10/22 DMC met all scheduled requirements. The efforts to remedy the water contamination exceeded the expected time frame that the Navy estimated. This required several extensions to services. During this period the Coast Guard was in the middle of a transition to a new financial system which came with many challenges of awarding amendments to the current award. In good faith and verbal confirmation from the Contracting Officer, DMC continued to secure and book rooms for the families affected by the water contamination. The affected homes were deemed safe for families to move back into their homes in segments. DMC worked with the Coast Guard to amend the contract, cancelling rooms already secured allowing the Coast more cost savings.

COST CONTROL: As mentioned in Miscellaneous information, DMC supplied a service that supplied evident cost savings to the Coast Guard. A sample size of cost savings from 12/10/21 through 01/10/22 vice allowing members to utilize per Diem was $413.272.00. During the period of performance, the HI tax rate increased. DMC was not made aware by the hotel of this increase; DMC took full responsibility and took on the additional tax not charging the Coast Guard for this increase.

MANAGEMENT: DMC’s management of this contract was exceptional. Mr. David Chertcoff checked in at a minimum weekly with the contracting team, with the hotel, and with the Coast Guard team working with the families affected by the water crisis. When issues were brought up by the families, David resolved the issues before the issues were even brought to the attention of the contracting team. David would inform the contracting team when the period of performance of the contract was coming to a close and worked closely with the hotel to ensure no rooms would be lost when an increase to the period of performance was required due to ongoing uncertainty of when the water crisis would be over.

REGULATORY COMPLIANCE: DMC complied with all contract clause requirements, and all reporting requirements of the contract.

RECOMMENDATION: Given what I know today about the contractor’s ability to perform in accordance with this contract or order’s most significant requirements, I would recommend them for similar requirements in the future.

Assessing Official Comments:

(February 2021)

QUALITY: The overall performance of DMC is outstanding. On multiple occasions the contractor demonstrated a commitment to the customer’s mission, rapidly supporting new requirements as the customer changed operating protocols due to the COVID-19 pandemic. Specifically, during the summer of 2020, DMC identified and sourced a “bubble hotel” on short notice to provide housing to support the customer’s Mission Assurance plan. DMC made multiple other modifications to service requirements with an extraordinary level of Soldier-focused effort. DMC maintains a high-level of consistent communication with the customer and Government that streamlines the delivery of quality products and services.

SCHEDULE: DMC always met the scheduled requirements of the customer, and showed great flexibility when customer’s scheduled requirements changed. Management exhibited extraordinary flexibility and repeatedly sourced additional units with very short notice. During a unit transition that was delayed due to COVID-19, DMC secured two consecutive extension periods at local hotels. This resulted in seamless short-term lodging for the outgoing unit, with minimal cost and with zero disruption of troop movement.

MANAGEMENT: DMC Management provided exceptional support to this Agency/customer in response to changing requirements due to the COVID-19 pandemic. Prior to a unit transition, DMC identified that a primary supplier of required short-term lodging units ceased operations as a result of the pandemic. Almost immediately, DMC secured alternate hotels to ensure the customer received a high quality product at no additional cost. We enjoy an exceptional managerial relationship with DMC. No problem is too big or too small for their astute attention, action, and detail.

OTHER AREAS: Dealing with short term lodging or long term lodging, DMC delivered a user friendly, customer-focused service that met the needs of the Army and a supported a vital mission to the United States while maintaining a cost favorable product. OY3 has presented significant changes to the regularly programmed requirements. DMC met the requirement of a “bubble hotel”, adjusted for a primary transition hotel closing, a transition that was delayed twice while in-progress, and a significant change to the unit rotation schedule. Quality of service never faltered, and DMC proved to be a valuable mission partner.

RECOMMENDATION: Given what I know today about the contractor’s ability to perform in accordance with this contract or order’s most significant requirements, I would recommend them for similar requirements in the future.

Assessing Official Comments:

(August 2020)

QUALITY: DMC provides exceptional, high-quality services and eagerly improves and monitors processes to ensure that the same high quality services provided by them is maintained and uninterrupted. DMC pro-actively engages with property management, government, subcontractors and users to ensure that the standards and expectations of quality of service is understood and provided. Any shortcomings are promptly addressed and follow ups are conducted to ensure that all customers are satisfied at all times. The quality standards of quality established and provided is valuable as a cost value and most advantageous to the Government.

SCHEDULE: DMC proactively manages all schedules (long and short term) changes/adjustments/problems, etc., in a most professional and expeditious manner. DMC involves key stakeholders, Mayors, Contracting Div, Finance, and COR to ensure that this project stays on schedule. Sometimes, soldiers arrive early, stay late (to conduct training/briefings) and these changes are taken in stride and addressed in a timely manner. DMC has not (to date) missed a schedule or presented any type of delay to this organization.

MANAGEMENT: Dave Chertcoff (Owner of DMC Mgmt) is a prime example of a knowledgeable and professional Lodging Manager. He uses email, telephone calls/messages, team meetings, conference calls, and correspondence to stay fully engaged and proactively participates to ensure any unforeseen issues are effectively dealt with to mitigate any adverse effects on the performance of the contract. DMC administers and utilizes proper management control measures, at multiple levels, to ensure excellent quality control and assurance in the performance of this contract.

OTHER AREAS: Dealing with short term leases or long-term leases, DMC continues to deliver a user-friendly service that meet and on occasion, exceeds the needs of the Army and their vital missions to the United States while maintaining a cost favorable product.

ADDITIONAL/OTHER: ” … DMC proactively and promptly deals with deficiencies or concerns addressed to them. Any and all efforts are made to ensure a satisfactory quality of service is provided to the customer.”

RECOMMENDATION: Given what I know today about the contractor’s ability to perform in accordance with this contract or order’s most significant requirements, I would recommend them for similar requirements in the future.

Here is what our clients are saying about DMC Management Services, LLC…

ASSESSING OFFICIAL CPAR COMMENTS
(May 2019) 

QUALITY: “DMC Management Services continued to meet and exceed the contract requirements by providing approximately 10,212 hotel rooms and 551 bus trips for the CIVMARFS during this 4th and final option year”

SCHEDULE: “DMC Management Services continued to complete lodging/transportation requirements in a timely manner this 4th and final option year.”

COST CONTROL: “Invoices were accurate and submitted in a timely manner”.

MANAGEMENT: “David Chertcoff of DMC Management Services continued to go above and beyond to provide exceptional service to the MSC CIVMARS.”

SMALL BUSINESS SUBCONTRACTING: “DMC Management Services’ use of their sub-contracted hotels during this 4th and final option period was exceptional.”

REGULATORY COMPLIANCE: “DMC Management Services met all contractual requirements during this 4th and final option year.”

ADDITIONAL/OTHER: “David Chertcoff, it has been a pleasure working with you on this 5-year contract.  Your hospitality and service shown to the MSC CIVMARS has been appreciated and exceptional.  I look forward to working with you again on the new contract.”

RECOMMENDATION: “Given what I know today about the contractor’s ability to perform in accordance with this contract or order’s most significant requirements, I would recommend them for similar requirements in the future.”

ASSESSING OFFICIAL CPAR COMMENTS
(March 2019) 

QUALITY: The overall performance of DMC is nothing short of exceptional. On multiple occasions the contractor ensured that Soldier care was paramount in a time when there were several housing issues across the country with other vendors. Specifically, during the summer of 2018, DMC chaired a meeting between the customer and property manager to address mold issues. DMC set clear expectations and follow up to ensure that the issues discovered were addressed and remediated, and that the Soldiers were taken care of.”

SCHEDULE: “Contractor meets schedule of the PWS in a timely manner.  Additionally, the contractor has been flexible to assist with several government schedule changes. The contractor has also been flexible with amount of rooms needed. The contractor has been quick to remediate issues ahead of schedule such as bed bugs damages, and mold issues.”

MANAGEMENT: “The management of the mold issue by DMC was phenomenal. Through the summer of 2018 until units were all inspected and remediated as necessary, DMC stayed on top of the situation by delivering multiple reports. In all, there were over a dozen phone calls and emails made by DMC to the customer ensuring a timely delivery of repairs. In addition to mold, DMC Management worked efficiently to ensure that the few cases of bed bugs were dealt with swiftly and effectively. DMC arranged for other apartments to be used while the infected apartments were cleaned. This goes above and beyond the required actions in the contract.  David Chertcoff (DMC) and …. are extremely accommodating and provide a “hands on” management team to work with the Government.”

REGULATORY COMPLIANCE: “DMC follows all regulation in regard to contract billing and management.”

ADDITIONAL/OTHER: “Dealing with short term leases or long-term leases, DMC delivered a user-friendly service that met the needs of the Army and a vital mission to the United States while maintaining a cost favorable product.”

RECOMMENDATION: Given what I know today about the contractor’s ability to perform in accordance with this contract or order’s most significant requirements, I would recommend them for similar requirements in the future.”

ASSESSING OFFICIAL CPAR COMMENTS
(April 2018) 

QUALITY: “DMC Management Services, LLC continued to meet the contract requirements by providing approximately 11,924 hotel rooms and 602 bus trips for the CIVMARS …”.

SCHEDULE: DMC Management Services, LLC continued to complete lodging/transportation requirements in a timely manner during this 3rd option year.”

COST CONTROL: “Invoices were accurate and submitted in a timely manner”.

MANAGEMENT: “David Chertcoff of DMC Management Services, LLC continued to go above and beyond to provide exceptional service to the MSC CIVMARS”.

SMALL BUSINESS SUBCONTRACTING: “DMC Management Services, LLC use of their sub-contracted hotels was exceptional.”

REGULATORY COMPLIANCE: “DMC Management Services, LLC met all contractual requirements ….”

ADDITIONAL/OTHER: “I would personally like to thank David Chertcoff of DMC Management Services, LLC for his hospitality and service shown to the MSC CIVMARS and staff …”

RECOMMENDATION:  Given what I know today about the contractor’s ability to perform in accordance with this contract or order’s most significant requirements, I would recommend them for similar requirements in the future.

ASSESSING OFFICIAL CPAR COMMENTS
(March 2018)

QUALITY: “The bedrock of the success shown by DMC starts with the communication. It begins with the team communicating a clear move out plan. This manages the expectations of a large group of Soldiers so that everyone is on the same page. The communication moves to execution when the new Soldiers arrive into the housing. The new unit is greeted with a professional organization that is there to help the Soldiers with this process. Most importantly, the communication that exists during the mission in order to help the Soldiers maintain the living space for the duration of the meeting. Answering the call when the heat goes out at 2 am is not lost on this team. The logistical plan of compressing the cleaning of over 200 rooms in a short window is no small feat and DMC does it well.”

SCHEDULE: “The NCR mission is a vital, real-world mission that affords no loss time for the Soldiers and the speed and efficiency that DMC has demonstrated to address issues has been highly commendable. Not a single shift was missed, or training day not carried out due to a housing issue. DMC met all of the deliverables per the PWS. DMC has been an excellent partner for this utmost important mission in the NCR. They understand the criticality of the mission’s success and are willing to work hard and effectively in delivering the needs of the Government.”

OTHER AREAS: “I have had the pleasure of working with DMC Management Services on the Temporary Lodging Services Contract in the NCR for this period of performance. For a lodging contract of this magnitude to be successful the team needs to be spot on in handling the myriad of issues that can arise in a timely manner and do so in an honest and truthful way. The DMC organization has demonstrated excellent management of the contract through a fantastic communications plan, logistical plan, and delivery on customer service.”

MANAGEMENT: By having team members … “the Lodging Contract proves to be successful for the reasons above but also for the taxpayers. By having personnel available with strong relationships, the cost savings for this Contract continue to be remarkable. Even with the challenges experienced out of the control of the contractor they continued to deliver superb results in regards to the PWS.”