Check out what the U.S. Army National Guard has to say about DMC in its most recent, official, CPARS Evaluation …
Assessing Official Comments:
QUALITY: DMC continued to provide exceptional support to the customer’s mission. DMC responded immediately to service requests, large or small, and took aggressive actions to ensure the customer received the expected quality of product. DMC staff is highly responsive to any request and highly transparent communication with the customer ensured the delivery of a quality product.
SCHEDULE: DMC always met the scheduled requirements of the customer and showed great flexibility to accommodate fluctuations in scheduled requirements due to the customer’s dynamic mission. Management anticipated customer requirements, and smoothly transitioned customers in and out of short-term and long-term lodging units for multiple rotations. Management also presented the customer with options to ensure short-term lodging location accommodated the precise needs of individual rotating units.
MANAGEMENT: Throughout the course of this contract DMC set a high bar of service and quality, and in this option year DMC continued to meet and exceed expectations. The customer can implicitly rely on the streamlined performance of this contract. As an invaluable mission partner, DMCs service allow the customer to apply full attention to a critical homeland defense mission, knowing that it can fully rely on DMC to provide a high-quality product and responsive service.
REGULATORY COMPLIANCE: DMC follows all regulation in regard to contract billing and management.
ADDITIONAL/OTHER: DMC proved once again to be a valuable mission partner, providing quality of service that never faltered. Whether it was transitioning to short term lodging or settling into long term lodging, DMC delivered a customer-focused service that consistently met the needs of the Army in support of a vital mission to the United States. DMCs service allowed the customer to apply full attention to a critical homeland defense mission, knowing that it could fully rely on DMC to provide a high-quality product and responsive service,
RECOMMENDATION: Given what I know today about the contractor’s ability to perform in accordance with this contract or order’s most significant requirements, I would recommend them for similar requirements in the future.
|
